SDA's Ten Point Health and Safety plan for Shopping Centres


1. Make alcohol-based hand sanitiser available at key locations including building entrances, customer service desks and food courts.

2. Frequent cleaning and disinfecting of regularly used objects and hard surfaces including hand rails of escalators and stairs, bathroom door handles, food court tables, lifts, customer directories, and other key hygiene measures (e.g. waste disposal).

3. Ensure social distancing guidelines in accordance with Government and public health authority directions, which is currently a distance of 1.5m.  Actions to include signage ‘reminders’, one-way queueing, and ground markings (e.g. stickers or tape) for queueing.  Markings on the floor of escalators and supervision of escalators to ensure social distancing when escalators are in use. 

4. Enforce public gathering limits in accordance with Government direction which is currently no more than 1 person per 4m2 (inclusive of staff). This should be calculated based on the common areas, shops, cafes, cinemas, etc. Actions to include regulating access points, monitoring customer counts at relevant entrances and in car parks, displaying signage.

5. Monitor and enforce customer adherence to relevant public health guidelines by security guards and other personnel, which may also include Police visits to shopping centres.

6. In bathrooms every second sink and urinal to be taped off.

7. Children’s strollers, motorized shopping trolleys and novelty shopping trolleys not to be available.  Play areas to be closed and drinking fountains to be closed.

8. Seating in food courts to be arranged to maintain social distancing and ensure regular cleaning of table and chairs.

9. Free car parking to enable employees to choose the safest form of transport for them, whether that is car, public transport or other forms of transport.

10. Centres to take a zero-tolerance approach to customer abuse and violence and to publicly promote the SDA’s No One Deserves A Serve Campaign to improve customer behavior.

We continue to call on the community to show all workers in retail and fast food the respect they deserve during this time, there is no excuse for abuse and violence.

If workers experience any abuse or violence from a customer, it should be reported.

You can read the SDA media statement regarding SDA's Ten Point Health and Safety Plan for Shopping Centres here



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